Real systems. Real users.

My most challenging project so far. And one of my most rewarding results.

From electronic reporting to a real field sales management tool.

24 field sales representatives, four regions and two failed attempts.

Field observation, workshops and a pilot turned reporting into practical support for dealer visits.

From floppy disks to a web portal.

2005: around 350 dealer locations, floppy disks by post and results by fax.

Online uploads, validation and independent corrections replaced repeated disk shipments.

Distributing the parts master digitally.

around 2,000 dealers served by the data service, several thousand CDs each month.

Support experience led to concepts for online distribution and automatic updates with email confirmation.